FAQ
❓ Frequently Asked Questions
Got questions? We’ve got answers. If you don’t see your question here, reach us anytime at support@snapzy.co.
📦 Orders
How long does it take to process my order?
Processing takes 3–5 business days as each item is custom-made.
Can I change or cancel my order?
Yes – changes or cancellations are accepted within 12 hours of purchase. After production begins, changes may not be possible.
🚚 Shipping
What are the shipping times?
US: 7–14 business days
International: 10–20 business days
Will I receive tracking information?
Yes – once shipped, you’ll receive an email with tracking details. Updates may take 24–48 hours.
Do you ship internationally?
Yes, we ship worldwide! International orders may be subject to local customs fees or taxes.
🔄 Returns & Refunds
What is your return policy?
Because our products are personalized, all sales are final unless the item arrives damaged, defective, or incorrect.
How do I request a replacement or refund?
Email us at support@snapzy.co with your order number, photos of the product/packaging, and a description of the issue. We’ll respond within 2–3 business days.
✨ Personalization
What can I personalize?
You can add names, initials, special dates, photos, or custom quotes to make your gift truly unique.
Will my design look exactly like the preview?
We do our best to match your personalization, but minor variations in color/placement may occur due to printing and materials.
Still need help? Reach us at support@snapzy.co or call +1 (216) 342-2886.