Refund policy

🧾 Refund & Return Policy

Last updated: August 19, 2025

Because our products are personalized and made‑to‑order, most items are final sale. We’ll replace or refund items that arrive damaged, defective, or incorrect.

1) Eligibility

  • Damaged or defective on arrival.
  • Wrong item/design due to our error.
  • Personalization mismatch caused by us.

2) Non‑Returnable

  • Correct, non‑faulty personalized items.
  • Minor color/size variations.
  • Orders with incorrect shipping address provided by the customer.

3) Timeframes

  • Report issues within 14 days of delivery with photos.
  • We review within 2–3 business days.

4) Resolution

  • Replacement of the same item (preferred), or
  • Refund to original payment method if replacement isn’t possible.

5) Production & Shipping Notes

  • Production: 3–5 business days.
  • Estimated shipping: US 7–14 business days; International 10–20 business days.
  • Carrier/customs delays aren’t grounds for refund.

6) Lost or Missing Packages

  • If tracking shows delivered, check with household/neighbors and contact the carrier.
  • If the carrier confirms loss, contact us for assistance.

7) Start a Claim

  1. Email support@snapzy.co with subject: Order Issue – #YourOrderNumber.
  2. Attach photos of the item and packaging; describe the issue.
  3. Include order number and delivery address.

Need help? Visit our Contact page.