Refund Policy

🧾 Refund & Return Policy

Last updated: August 19, 2025

We want you to love your Snapzy purchase. Because our products are personalized and made‑to‑order, most items are final sale. We gladly replace or refund items that arrive damaged, defective, or incorrect.

1) Eligibility for Replacement/Refund

  • Item arrives damaged or defective.
  • Wrong item, size, or design due to our error.
  • Personalization does not match your order confirmation due to our error.

2) Non‑Returnable Items

  • All personalized products not faulty on arrival.
  • Normal color/size tolerances and minor variations between screen and print.
  • Orders with incorrect shipping address provided by the customer.

3) Timeframes

  • Report issues within 14 days of delivery (attach photos of the item and packaging).
  • Processing time: We typically review and respond within 2–3 business days.

4) What We Offer

  • Replacement of the same item (preferred), or
  • Refund to your original payment method when a replacement is not possible.

5) Production & Shipping Notes

  • Production: 3–5 business days.
  • Estimated shipping: US 7–14 business days; International 10–20 business days.
  • Carrier delays, customs, or peak‑season slowdowns are outside our control and are not grounds for refund.

6) Order Changes & Cancellations

  • Edits/cancellations accepted within 12 hours of purchase for personalized items. After that, your order may already be in production.

7) Lost or Missing Packages

  • If tracking shows delivered but you didn’t receive the package, please check with household members/neighbors and contact the carrier.
  • If the carrier confirms loss, contact us and we’ll assist with a replacement where possible.

8) How to Start a Claim

  1. Email support@snapzy.co with subject: Order Issue – #YourOrderNumber.
  2. Include photos of the item, packaging, and a description of the issue.
  3. Provide your order number and delivery address.

Still have questions? We’re here to help: Contact Snapzy.